Professor Norman Shanks FSyI is the founder and Principal Partner of NSAI – Norman Shanks Associates International, Norman is a Visiting Professor in Aviation Security Coventry University, an Adjunct Associate Professor in the School of Computer and Security Science in the Faculty of Computing, Health and Science, Edith Cowan University (Australia), a Fellow of the Security Institute, and also a member of the ASIS UK Chapter 28.
As Airport Security Manager for Heathrow Airport during 1986 - 1991, he worked closely with the DOT on Avsec matters and was responsible for planning and developing the airport security policies, operational and training procedures. He was one of the industry leaders in the post PA103 incident working with Transec in enhancing aviation security measures and he project managed the research, design development and implementation of a BAA group wide electronic access control system, designed and implemented the 100% staff and vehicle access screening operation and established the Heathrow specialist security training units.
From 1991-1996, as Head of Group Security for BAA Plc he was the BAA representative on the UK NASC and continued to work in close cooperation with the DOT on policy, planning and human factors matters he also pioneered the smart automated 100% checked baggage screening concept; which utilised the best elements of technology and human interface, variations on which have become the de facto Global standard.
He worked on the new Hong Kong International Airport project from 1996-1997, planning and developing the aviation security systems and operations, and was the lead specialist operations and security advisor on the integration of the 100% automated checked baggage screening system, and other airport security systems.
Norman is a regular contributor to the International News Media, TV, radio and Newspaper including Sky News, BBC and the Al Jazeera English Channel
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Viki Johnston, Head of Learning Solutions is a Senior Partner of NSAI and is a Training Consultant and Government Approved Air Cargo Validator.
Viki has worked in the Aviation Cargo industry for over 20 years, beginning her profession with one of the Leading International Courier companies, DHL in 1988, the year of the Lockerbie disaster, this gave firsthand experience of the impact of terrorism on the cargo industry. During her 15 year career with DHL she worked in the Customer Service and Training Departments in a variety of roles providing management and consultancy services.
In 2003, Viki became an independent Training Consultant providing Air Cargo Security Training to the industry. This coincided with being invited by the DfT (the UK regulator) to become part of a new team of Air Cargo Validators to conduct audits on Known Consignors throughout the UK. Following a DfT a review in 2006 of the Regulated Agent Regime the number of approved Validators was dramatically reduced (by half) and Viki remains one of a small number of approved Air Cargo Validators operating in the UK.
With a background in Customer Service and Training Management, Viki is experienced in providing a range of Leadership and Personal Development skills for a wide range of organisations. Viki is able to identify development opportunities and provide structured and measured solutions for all levels of personnel.